Information provided to consumers about electricity usage

Questions

  1. Reports on electricity usage
    1. Residential customers
    2. Is it mandatory for the selected utility to provide the following customers with reports of their energy usage, in a bill or by other means for residential customers, commercial services customers, and industrial customers?
    3. Industrial customers
    4. Commercial customers
  2. Quality of information in report
    1. Residential sector
    2. Residential customers
    3. Industrial sector
    4. Industrial customers
    5. Does the regulator track the utility’s compliance with laws for providing energy usage information to customers?
    6. Do the reports include the price levels customers pay for energy usage?
    7. Commercial sector
    8. Commercial customers
    9. At what intervals do they receive these reports (times per year)?
  3. Information related to energy savings
    1. Residential customers
    2. Industrial customers
    3. Does the selected utility offer customers the ability to manage energy usage levels remotely (through apps or other technology mediums that can track real time usage)
    4. Does the selected utility offer customers access real time feedback on energy usage (for either prepaid or post-paid systems)?
    5. Do customers receive a bill or report that shows their energy usage compared to previous bills or reports over time?
    6. Commercial customers
  4. Comparison with other users
    1. Residential customers
    2. Industrial customers
    3. Do customers receive a bill or report which compares them to other users in the same region and/or usage class?
    4. Commercial customers

Country Scores

There are no country scores for this indicator